Are you an experienced IT Support Specialist with experience from a global organization? Does the idea of working in an international and sustainable outdoor group excite you? Then we might have the next adventure for you!

ABOUT THE ROLE
Our Digital Tech department at Fenix Outdoor is on an exciting journey of transforming our organization into a digitally capable and competitive company. As IT Support Specialist, your main responsibility will be to prioritize and solve IT incidents in systems supported by our Digital Tech department world wide. You will work tightly together with Fenix Outdoor outsourcing partners.

You’ll be a part of a dynamic, talented and ambitious team that works in small focused expert areas, but also cross-collaborative operation with other departments.

This is a full-time hybrid position that is based out of Hamburg, Germany; Stockholm, Sweden or Örnsköldsvik, Sweden.

WHAT YOU WILL DO 

• Resolving technical issues, while ensuring a high level of customer service and maximizing productivity. The role includes limited after-hours support.
• Actively monitor and analyze user requests. You will evaluate and apply suitable solutions based on independent troubleshooting by using available resources.
• Act as a partner in CM cases and projects related to workplace support.
• Identify improvement opportunities (proactive and reactive). Keep team aware of major issues and reoccurring problems.
• Drive and assist with new IT projects by investigating options and making recommendation as to what systems, hardware, and software changes are appropriate for the enterprise including and not limited to desktops, laptops, cellphones, printers, and area/department specific software

WHO YOU ARE

We think you could be a great match for the position if you possess the following capabilities:

• Three years of demonstrated success as a IT Support Specialist with experience in workplace administration and support
• You are skilled and knowledgeable with operating systems (Windows, MacOS), workplace support and O365
• You have ITIL knowledge

In terms of character...

• You actively listen to others and are described as very pedagogic. You can easily put yourself in the end users shoes and you enjoy solving problems.
• You are known to effectively translate complex, technical concepts into easy to understand language to assist non - technically oriented customers. You speak and write English in a clear and credible manner.
• As a positive forward thinker, you stay informed about the latest, greatest and up-and-coming tools and trends in your field
• You have a love and respect for nature and the outdoors and an authentic enthusiasm toward the Brands at Fenix Outdoor. You are eager to share your passion and engage others to fall in love with the outdoors.
  

ABOUT US

At Fenix Outdoor, we create life-altering experiences in nature through providing a full range of products and speciality outdoor retail stores across several countries. Our company enables people to enjoy life outside.

We’re a team of nature lovers, some more experienced than others, and we enjoy being outside. Whether in a city park or climbing the peak of a mountain, sustaining the world we live in is a top priority in what we do. After all, our business is nature.

We are buyers, e-com specialists and strategists, marketers, communicators, sales staff, customer service reps and business developers. In nature, we’re all the same.

OUR OFFER

• A challenging environment that treasures ambition
• Highly ambitious Digital Tech department with innovative vision on data and digital development
• Colleagues with similar values and passions who drive things forward
• A multi-cultured working environment with a goal of promoting healthy work-life balance for all of our employees
• Company culture rooted in the values of our founders and leaders, living and breathing sustainability to ensure our businesses success for generations to com

HOW TO APPLY

Applications can only be submitted through our career page. Applications are processed on an ongoing basis and the position can be filled prior to closing. We look forward to reading your application!

Fenix Outdoor celebrates diversity and is committed to continually striving to create and grow a diverse and inclusive workplace for all employees. We provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression. We aim to facilitate a safe, fair and kind work environment where all feel welcome and can thrive.